Terms of Service

These Terms of Service (“Terms”) are an agreement between Zavabase (“Zavabase,” “we,” “us,” or “our”) and the organization or person that accepts them (“Customer,” “you,” or “your”). They govern access to and use of Zavabase websites, applications, APIs, support, and related services (collectively, the “Service”).

If you use the Service for an organization, you represent that you have authority to bind that organization. You must be legally capable of entering into a binding agreement and must not use the Service if prohibited by applicable law.

If an order form, data processing addendum, service agreement, or other written agreement signed by Zavabase applies, that agreement controls to the extent it conflicts with these Terms.

Zavabase provides tools for collecting, organizing, processing, analyzing, automating, and delivering business data. Features may include datasets, documents, forms, SQL, dashboards, pipelines, schedules, workflows, connected services, AI tools, monitoring, APIs, and administrative controls.

We may improve or change the Service over time. We will not materially reduce committed functionality during a paid subscription term without providing notice or a commercially reasonable alternative, except where a change is required for security, legal compliance, or a third-party dependency.

You must provide accurate account information, maintain the confidentiality of credentials, use multi-factor authentication when required, and promptly notify us of suspected unauthorized access. You are responsible for activity under your accounts except to the extent caused by Zavabase's breach of these Terms.

Workspace owners and administrators can invite and remove users, assign roles, configure integrations, control resources, and access workspace records. Customer is responsible for its users, permission assignments, and administrative decisions.

“Customer Data” means information, files, content, configurations, and records submitted to or processed through the Service by or for Customer. As between the parties, Customer retains its rights in Customer Data.

Customer grants Zavabase a limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only as necessary to provide, secure, support, and improve the Service and as otherwise directed by Customer. Customer represents that it has all rights and permissions needed to submit Customer Data and instruct Zavabase to process it.

Customer is responsible for the legality, quality, accuracy, and appropriateness of Customer Data and for maintaining any source copies or backups required by its business, unless a written agreement expressly assigns that responsibility to Zavabase.

Customer may connect services such as Google Drive, Microsoft OneDrive, S3-compatible storage, SFTP, email systems, and customer-configured APIs. Customer authorizes Zavabase to access and use each connected service to perform the configured import, browsing, scheduling, processing, verification, or delivery functions.

Customer is responsible for obtaining authorization from the connected account owner, selecting appropriate scopes and folders, and complying with the provider's terms. Third-party providers control their services, availability, permissions, and APIs. Zavabase is not responsible for a third-party change or outage, but we will use commercially reasonable efforts to surface connection and delivery failures.

A user may disconnect a provider in Zavabase or revoke access with the provider. Disconnecting does not automatically delete Customer Data already imported into Zavabase or delivered to another destination.

The Service may provide AI-assisted analysis, drafting, extraction, automation, or agent features. AI results can be incomplete, inaccurate, or unsuitable for a particular purpose. Customer must review results and use appropriate human oversight before acting on them.

Customer must not use AI results as the sole basis for decisions that produce legal or similarly significant effects concerning a person unless such use is lawful, appropriately validated, and subject to meaningful human review.

You will not, and will not permit users to:

• Use the Service unlawfully or infringe the rights of another person.
• Upload malicious code, disrupt the Service, bypass security or usage controls, or probe systems without authorization.
• Access another customer's data or account without permission.
• Use the Service to send spam, conduct fraud, facilitate abuse, or process prohibited or unlawfully obtained content.
• Reverse engineer the Service except to the limited extent such a restriction is prohibited by law.
• Resell or provide the Service to third parties except as expressly authorized in writing.
• Use the Service in a way that creates an unreasonable security, operational, or legal risk.

Fees, plan limits, subscription periods, usage allowances, payment terms, and renewal terms are specified in the applicable order form, invoice, or subscription interface. Unless otherwise stated, fees are non-refundable and exclude taxes. Customer is responsible for applicable taxes other than taxes on Zavabase's income.

We may suspend paid features for overdue undisputed amounts after providing reasonable notice and an opportunity to cure.

Zavabase will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. Customer will configure the Service appropriately for the sensitivity of its data, limit user and connection access, protect credentials, and comply with applicable privacy and data-protection laws.

Our collection and handling of personal information is described in the Privacy Policy. A data processing addendum may apply where required by law or contract.

Each party may receive non-public information that is identified as confidential or should reasonably be understood to be confidential. The receiving party will use it only to perform or exercise rights under the parties' agreement and will protect it using reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, already lawfully known, independently developed, or rightfully received without a duty of confidentiality.

A receiving party may disclose confidential information when legally required if it provides notice where permitted and reasonable assistance at the disclosing party's expense.

Zavabase and its licensors own the Service, software, documentation, designs, and related intellectual property. Subject to these Terms and payment of applicable fees, Zavabase grants Customer a limited, non-exclusive, non-transferable right to use the Service during the applicable subscription or authorized access period.

If Customer provides suggestions or feedback, Zavabase may use them without restriction or payment, but will not identify Customer as the source without permission.

Features identified as beta, preview, evaluation, or experimental may be changed or discontinued and may be subject to additional limits. They are provided for evaluation, may be less reliable than generally available features, and should not be used for critical operations without appropriate safeguards.

We may suspend access when reasonably necessary to address a security threat, unlawful use, material violation of these Terms, risk to the Service or another customer, or overdue undisputed fees. When practical, we will provide notice and limit the suspension to the affected account, user, connection, or feature.

These Terms continue while Customer uses the Service. Either party may terminate as provided in an applicable order form or written agreement. If none applies, Customer may stop using the Service and request account closure, and Zavabase may terminate access with reasonable notice. Either party may terminate for an uncured material breach or when required by law.

Following termination, Customer's access ends and Customer Data will be deleted according to the applicable agreement and retention practices, subject to backup cycles and legal obligations. Provisions that by their nature should survive termination will survive, including confidentiality, ownership, disclaimers, limitations, and payment obligations.

Each party represents that it has authority to enter into these Terms. Zavabase warrants that it will provide the Service in a professional and workmanlike manner.

Except for express warranties in an applicable written agreement, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, Zavabase disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted or error-free operation. The Service does not replace professional legal, financial, medical, or compliance advice.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising from the Service, even if advised of the possibility.

Except for amounts owed, breach of confidentiality, infringement or misappropriation of the other party's intellectual property, indemnification obligations, fraud, willful misconduct, or liability that cannot legally be limited, each party's total aggregate liability arising from the Service will not exceed the amount paid or payable by Customer for the Service during the twelve months before the event giving rise to liability. If Customer uses the Service without charge, Zavabase's aggregate liability will not exceed one hundred U.S. dollars.

Customer will defend and indemnify Zavabase from third-party claims arising from Customer Data, Customer's unlawful use of the Service, or Customer's material breach of these Terms. Zavabase will promptly notify Customer of a covered claim and provide reasonable cooperation. Customer may control the defense and settlement, but may not admit fault by or impose obligations on Zavabase without consent.

The governing law and forum specified in an applicable order form or written agreement will apply. If no such agreement specifies them, the laws and courts of the jurisdiction in which Zavabase is principally established will apply, without regard to conflict-of-laws rules. Before filing a claim, the parties will attempt in good faith to resolve the dispute through their designated business contacts.

Neither party may assign these Terms without the other's consent, except in connection with a merger, reorganization, sale of substantially all assets, or transfer to an affiliate that agrees to the obligations. Neither party is liable for delay caused by events beyond its reasonable control. The parties are independent contractors. A failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions continue.

We may update these Terms to reflect changes in the Service or law. We will post updated Terms with a revised date and provide additional notice when required. Material changes will apply prospectively unless law requires otherwise.

Questions about these Terms may be sent to support@zavabase.com.